Terms & Conditions.

TERMS AND CONDITIONS

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://www.madbutcher.co.nz (“the Site”) operated by Mad Butcher Holdings Limited (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.madbutcher.co.nz.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

SHIPPING/DELIVERY

We only deliver within New Zealand and use Go Sweet Spot as our delivery partner.*

Orders must be placed by 12am (midnight) for next day delivery. Delivery option is only available Monday to Friday and no public holidays.

REFUND/RETURN POLICY

If for any reason you have received an incorrect item or your order has not been delivered and you’re not happy with your order please contact us at dadams@madbutcher.co.nz.

You must notify Mad Butcher Holdings Limited via phone or email within 1 hour of the delivery being made. Consumed or disposed of items will not be eligible for a refund or credit.

Unfortunately we cannot issue a credit if more than 24 hours have passed since the arrival of your order before notifying us.

Mad Butcher Holdings Limited will cover any and all shipping and fulfilment costs incurred in sending goods back for inspection or assessment if deemed responsible for any product non-conformance.

Please pack the item/items securely in the box your meat was delivered in, including wool liner and ensure ice packs are frozen. All products must be returned in good condition, in original packaging (if possible) to receive full credit or refund.

Ship the return package to the Mad Butcher store from which the order was sent – if unsure of address this can be provided by calling 09 531 5910.

 

PURCHASES

We do our very best to deliver within the times given, but as we use an independent company to ship our goods these times can alter, if you have any issues with your order please contact us by email on dadams@madbutcher.co.nz.

For whatever reason we are unable to supply product you have ordered we will contact you as soon as possible to ask if you would like another product at the same value or issue a refund on the item.

You can contact the Mad Butcher Holdings Team anytime on email dadams@madbutcher.co.nz and we’ll aim to get back to you within the hour between the hours of 9am and 5pm.

 

CREDIT CARD PAYMENTS

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS System. No credit card information is stored by Mad Butcher Holdings Limited.

Payments must be received prior to orders being shipped. If you would like to query the charges to your credit card please email us on dadams@madbutcher.co.nz

 

PRICING

Mad Butcher Holdings Limited reserves the right to change prices without notice. All prices are GST inclusive and are displayed and processed in New Zealand Dollars.

 

CANCELLATION POLICY

Should you wish to cancel/amend your order this must be done before 9am on the day you have nominated for delivery.

Please email dadams@madbutcher.co.nz if you wish to cancel/amend an order.

 

PRIVACY POLICY

Please refer to our Privacy Policy page for further information.

 

CONTACT US

If you have any questions about this Agreement, please contact us at dadams@madbutcher.co.nz

Find your Store.

The Mad Butcher is pleased to support the NZ Community with a HAND UP price for BBQ Sausages. All you need to do is pop into your local Mad Butcher Store let them know what you are fundraising for and they will be happy to supply the BBQ sausages to you.

Get in Touch.

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